Overview:

* Location in Westfield, MA at Gulfstream Aerospace -7 Char Drive, Westfield, MA 01085

* This is an on-site position

* Monday - Friday 8:00 am - 5:00 pm (ish)

* Salary: $29 -34/hr - pay is determined on alignment to the job description and experience working in an enterprise environment

Job Description: Sr. Service Technician

* Self-directed

* Users Supported: ~300; only technician onsite. There is a client supervisor located onsite, not an Insight supervisor

* White glove Deskside experience

* Top-notch Customer focused

* Ticket management

* Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects

* Must be able to work independently and take initiative to identify, track, and resolve issues

* Effectively manages up as needed

* Good interpersonal skills, including collaboration and communication

* Self-aware of gaps in skills, works to improve

* Engaged in cross-training efforts amongst peers; where applicable

* Contribute to site-level operational readiness, process improvement

* Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.

* Executes End user projects as required

* May need to assist with other network/infrastructure activity needs as requested.

* Maintains knowledge of new technologies resulting in continued client satisfaction.

* Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.

* Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight's customers.

* Escalates service problems and issues to the service manager appropriate.

* Experience with Microsoft Teams

* Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred

* Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)

* Must be able to lift up to 50 pounds, bend, lift, and crawl and sit for 8 hours

Common Applications supported at this site, specifically:

* Windows 10

* Citrix VDI

* Office 365

* SharePoint

* Microsoft InTune

* iPhone, iPads

* Windows laptops, desktops, Microsoft SurfacePro

* Snap-on intelligent toolbox

Site-specific requests:

* Very high customer service skills

* Readiness to learn.

* Ability to work independently, flexible

* Self-starter and motivated. Need to be able to work independently and a solid group contributor.

* Should be able to work in front of a user or remotely from their desk